How does Tomo work?

Tomo is based on Behavioural Activation (BA), a well established therapeutic technique that is a core part of Cognitive Behavioural Therapy (CBT), used by psychiatrists and therapists to tackle depression. BA helps people understand the relationship between their behaviour and their mental wellbeing, and how to use habits to improve their state of mind. Tomo learns about the habits which are linked to your wellbeing. It regularly prompts you to create and sustain the ones that will keep you healthy, and gives you feedback about how well you’re doing.

Each time you complete an activity, Tomo will ask you to share a photo with the Tomo community. Tomo shares this photo anonymously was a few randomly selected users. This works as a peer support system - where the community validates each other’s progress and sharing all the little wins, and the struggles, throughout the day. Sharing is really powerful for reinforcing new habits and help keeps users motivated to change their behaviour.

How does the Tomo community work?

Tomo shares your photo with a small number of randomly selected members who are asked if it matches your activity. When 3 have checked it, we let you know that your activity is logged. If 5 people don’t think the photo matches the activity we ask you to retake the photo. We want all members to help each other by checking photos. You can do this at any time by hitting the lifesaver button.

The photos are never saved on anyone’s device, and are can’t be seen by other members as soon as they’ve been checked. We have a team of moderators who help check photos, and also respond to any photos that are reported for inappropriate content.

Tomo is not a social network, all sharing is anonymous, and you can’t follow, comment, or message.

Who can see my personal data?

Team Tomo can see anonymised app usage data, but do not receive any other information about you. We use this data to improve Tomo, and help it learn what habits are most effective for our members. We do not share or sell user data to any third parties.

If you signed up for one of our courses or via our website, we use your email to keep you updated on the Tomo community, and to provide you with course content, but this is kept separate to the data we store in our app systems.

We pool app usage data into meta-data from our community of users. We make sure individual user data cannot be pulled out of this meta-data. Currently this data is only used by us to improve our product and services.

Members share photos of their activities to celebrate the little achievements, or struggles, in their day. Your role as a member of the Tomo community is to support people on their journeys.

Who can see my photos?

The small number of other users who check each photo will only see them temporarily. Our moderators are able to monitor all the photos being shared. No one is allowed to remove or save your photos.

What should I look for when checking photos?

When looking at another member’s photo, look for anything that shows that they've done, or are in the middle of doing, the activity in the title. It doesn't have to have them directly in it. No one can upload photos they've previously taken, so if a photo was taken from a park, then that person has probably gone outside and gone to the park. They're also out of bed, in a public place, and you can reasonably assume they've done a bit of walking.

It's important to give people the benefit of the doubt. So, if someone shares a photo of a glass of water for the 'drink some water' task, assume they're going to drink it.

What shoud I do if my photo was not verified?

Usually, this is because the photo didn’t clearly show you doing the activity. Don’t worry - Tomo will just ask you to take another photo instead.  Try to make sure that your photo shows the activity in progress or completed. Some examples and ideas:

If your task was ‘read to relax ’, you could share a photo of the book you’ve just read.

If your task was ‘share a meal with someone’, you could share a picture of your plates, or your drinks.

What do I do if I see an inappropriate photo?

If you see any photo that you think breaches Tomo’s Terms of Use, or just one that makes you uncomfortable then hit the report button.

There are no immediate consequences for the member who posted it, so don’t worry about reporting things you only think might be inappropriate. We want to create a community that where all members feel safe and supported.

Tomo has a dedicated team of moderators who will take things forward from there and help the community continue to post helpful and inspiring images.

What are Tomo courses?

Tomo courses are the best way to achieve long lasting change and improve your behaviour with our app. We send you regular email content from our clinical director who will teach you why Tomo works, and how to get the most out of behavioural activation.  During the course you’ll learn the process of building effective habits, how activities you wouldn’t expect can help manage different problems, and why having a supportive community can help you overcome the obstacles in life. Courses also include free access to our app to help you stay on track and monitor your progress.

What courses are available?

Currently we offer one core course that is designed to teach you the science behind Tomo and guide you to make achievable change. Completing this course will help you get the most of Tomo and give you the tools and knowledge to achieve long-term change.  We hope to offer additional courses tailored towards specific goals in future.

How much does Tomo cost?

Tomo requires a subscription to use, which is billed through the App Store at £15 per month.  This subscription will automatically renew at the end of each billing period until you cancel it via your iTunes account.

Tomo courses are provided via course packages which are available to purchase from us directly and include free access to the Tomo app during the course.  At the end of your free access period (which varies depending on which package you have purchased), you will be required to purchase a monthly subscription to have continued access to the app.  

If you currently have a monthly subscription and would like upgrade to a course, please contact us at support@hellotomo.co.uk and we can sort it out for you.

How can I change or cancel my subscription?

Monthly subscriptions can be cancelled by you directly through your iTunes account, however we are unable to provide refunds for any unused portion of the term.  

For all other subscription enquiries, please contact us directly at support@hellotomo.co.uk

Where can I go for more help?

Tomo does not offer any mental health services. We are a tool to help you manage your mental health and not a treatment for any mental health conditions.

If you want access to mental health services, the NHS Choices guide to mental health services gives a list of mental health services that you can access in the UK.

Mind, a UK charity, runs a confidential helpline between 9am and 5pm, at 0300 123 3393. More information on their services is available on their website.

If you need urgent help please read the section below.

I need urgent help

If you feel very desperate and in need of urgent help, we suggest that you consider one of the following options:

If you are under the care of a specialist mental health team, please contact them or your GP for support.  Your care plan is likely to include details of whom you should contact in a crisis. If you can’t find your care plan, please contact your local mental health service.

If you are not in touch with local mental health services already, try one of these resources:

SANEline, a specialist mental health helpline offering emotional support and information on 0300 304 7000 between 6pm and 11pm each evening, 365 days a year.

The Samaritans Helpline on 116 123 (Freephone), open 24 hours a day, 365 days a year.

NHS 111 a free NHS helpline service for urgent medical concerns. Dial 111

If you feel unsafe and in need of immediate help go to your nearest hospital with an Accident and Emergency Department, where the psychiatric liaison or mental health crisis team can help you (24 hours a day, 365 days of the year).

If you are concerned about an immediate risk of harm – either to yourself or someone else – then phone 999.

‘Non life-threatening problems’ may include:

  • if someone has self-harmed but it does not appear to be life-threatening, or is talking about wanting to self-harm

  • an existing mental health problem that is getting worse

  • a mental health problem experienced for the first time

I have different question

Please get in touch at support@hellotomo.co.uk , and we’ll do our best to help!